Students & Parents

2018 Summer Hours for ITA Support

Please note the Computer Lab Support hours are now running on a summer schedule.

ITA MANAGER CONTACT INFORMATION
pennsummeritas@gmail.com
Voicemail: (267) 603-2448

An ITA will be available in Harrison and Harnwell during the following hours of operation:

Monday 12-8 PM          
Tuesday 12-8 PM
Wednesday 12-8 PM
Thursday 12-8 PM
Friday 12-8 PM
Saturday 12-8 PM
Sunday 12-8 PM

* From July, 13th to July 17th the Harrison lab will be open until 2 a.m.

*** Quad will not have any computer labs open and be supported by appointment only. During major Quad move-ins, an ITA will be available in the McClelland Hall study room for PennKey and wireless setup support.

Get Computing Assistance
In Your College House

 

Get College House Computing help:

  • Submit an online Help Request
  • Call or Text (215) 266-3869 Monday - Friday 9AM to 5PM to ask a question or secure an appointment at the Stouffer Commons Central Help Desk. Every effort will be made to provide same day assistance.
  • Walk-in to your College House Help Desk during posted hours to receive ITA assistance.

 

Information Technology Advisors (ITAs) are students who reside in the College Houses. ITAs staff the computer lab in your College House and also help residents with computer problems. ITAs are supported by a full-time professional staff.

Assistance is free, and you can submit a request online. An ITA will contact you to set up an appointment.

If you experience any problems requesting assistance, please bring your PennCard and stop by your College House's help desk, usually in the computer lab. The ITA on-duty can submit the request for you.

Students who live in Sansom Place East, Sansom Place West, Greek Houses, or off-campus can receive support by calling ISC Tech Center at (215) 898-9720.

 

Central Help Desk

The College House Computing Central Help Desk provides daytime services for students residing in the College Houses. Central Help Desk assistance is available via phone, email, or in person by appointment only, between 9AM and 5PM Monday through Friday.

Evening, weekend and some daytime services are provided in every College House by IT Advisors (ITAs) through walk-in service during posted hours at the College House Help Desk or by placing an online request.

The College House Computing Help Desks service only College House residents.

Students who live in Sansom Place West, Sansom Place East, Greek Houses, or off-campus can receive support by calling ISC Tech Center at (215) 898-9720The Tech Center is located at the Ground Floor of Van Pelt Library. For hours and a list of services available please visit the ISC Tech Center Webpage.  Some of these students may have additional support in their schools.

Students in a fraternity or sorority house can obtain support via the Greek ITA system by writing to greekita-help@upenn.edu. Greek students may be referred to the Tech Center by the Greek ITA system at certain times throughout the year.

All College House Computing (Central and College House) Help Desks troubleshoot and answer questions related to computer hardware, software, and networking issues. If a question cannot be resolved by the Help Desks, the Help Desk staff will forward the ticket to the appropriate group for action and resolution.

Calls, texts, or emails received after 5pm or on weekends will be responded to on the next business day or may be referred to the ITAs in the College Houses for more immediate service.