Faculty & Staff

PennKey Login

College House Computing has 9 full-time staff, and coordinates with the 12 College Houses to hire a student worker staff of approximately 90 Information Technology Advisors (ITAs), Senior ITAs (SRITAs), and ITA Managers. ITAs provide walk-in and in-room computing support directly to residents who request help via the rescomp website and also staff the help desks in the computer labs in each College House.

Professional Staff

IT Support Specialists-Residential Support Services (ITSS-RSS) are ITA program supervisors for ITA Managers providing technical assistance in the case escalation process. ITSSs work directly with ISC on identifying and resolving network connectivity and security problems.

IT Support Specialists-Technology Support Services (ITSS-TSS) are ITA supervisors who support and maintain the College House Computing labs, printing, IT learning spaces, and Enhanced Technology Program Spaces.

The College House Computing IT Support Specialist staff report directly to the CHAS Director for IT Services.

Marilyn Spicer
Director, IT Services
(215) 898-5551
mspicer@upenn.edu
Yieng Him
Senior IT Support Specialist-RSS (Stouffer)
(215) 573-3887
yhim@upenn.edu
Jared Wood
IT Support Specialist-RSS : East Campus
215-573-5243
jaredch@upenn.edu
Raji Smith
IT Support Specialist-RSS : West Campus
(215) 573-3785
smithraj@upenn.edu
Jean-Luc Grandchamp
IT Support Specialist-TSS: West Campus
(215) 573-3519
jlgrand@upenn.edu
David Riddell
IT Support Specialist-TSS: East Campus
(215) 573-3520
driddell@upenn.edu
James Balaguer
Senior Application Developer
(215) 573-4054
balaguer@upenn.edu
Stephen Groundwater
Senior Application Developer
(215) 573-4055
sgrou@upenn.edu
Robert Nichols
Application Developer
(215) 573-4053
nichr@upenn.edu